Terms & Conditions

Les Petites Cerises
Lieu-dit Servolles
16310 Massignac
Charente
France
Holiday Rental Terms & Conditions (2019/2020)
The property known as Les Petites Cerises (“the Property”) is offered for holiday rental subject to confirmation by Shaun and Louise Richards (“the Owners”) to the renter/hirer (“the Client”).

To reserve the Property, email confirmation is required from the Client and once confirmed as received by the owners the client should complete and sign the booking form and acceptance of terms and conditions.
The signed contract to be returned together with payment of the initial non-refundable deposit (25% of the total rent due). Following receipt of the contract and 25% non-refundable deposit, the Owners will send a confirmation statement. This is the formal acceptance of the booking.

The balance of the rent (75%) is payable not less than 8 weeks before the start of the rental period. If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation is cancelled. Reservations made within 10 weeks of the start of the rental period require full payment at the time of the booking.
If payment is not received by the due date, the Owners reserve the right to give notice in writing that the reservation/booking of venue is cancelled.
(Any chargeable expenses during the rental period should be settled locally with the Owners prior to departure.)

Subject to clauses 2 and 3 above, in the event of a cancellation after the balance has been paid, refunds of amount paid will be made only if the Owners are able to re-let the property, and any expenses or losses incurred in so doing will be deducted from the refunded amount (deposit remains non-refundable).
The Client is strongly recommended to arrange a comprehensive travel insurance policy (including cancellation cover) and to have full cover for the party’s personal belongings, public liability etc., since these are not covered by the Owners insurance.
Cancellation is valid only upon written acknowledgement by the Owners.
Any cancellation by the Client must be made formally in writing except in the case of non-payment of the total rental cost by the due date, which will be taken, as a formal notice of cancellation by the Client and written notice will not be required.
In the unlikely event that the Owners are forced to cancel your booking due to serious sickness or there are major changes to it due to matters beyond the Owner’s control, the Owners will advise the Client as soon as possible and will endeavour to offer the Client suitable alternative accommodation. If this is not possible, the Owners will give the Client a complete refund of all monies paid by the Client and the Owners will have no further liability

A security deposit of £200/250 Euros- is required in case of damage to the property or of its contents. However the sum reserved by this clause shall not limit the Client’s liability to the Owners. The security deposit held by the Owners will be applied against repair or replacement caused by means other than usual wear and tear during the rental period. Pending a satisfactory inspection, the security deposit will be returned within 30 days after departure date although in general this is returned within 10 days after Client’s departure and a full inventory has been completed

The rental period shall commence at a time agreed between the client and the owners which is usually at 4.00 pm on the first day and finishes at 10.00 am on the last day, however the owners request that on the day of the Client’s departure, at 9.00 am the Client and their guests/party to vacate all the bedrooms located on the first floor to facilitate commencement of cleaning.
The Owners shall not be obliged to offer accommodation before the time stated and the Client shall not be entitled to remain in occupation after the time stated (unless agreed with the owners).
If the rental period is to be shortened by the Client for any reason, the rental fee will not changed and there will be no refund. In the case of late arrival (after 8 pm), the Client must notify the Owners in advance by telephone.

The maximum number to reside in the Property is 6 persons and this includes adults and/or children (a baby in a cot is not included in this head-count. A cot is made available if required). Facilities open only to residential guests. Please seek prior approval from Owners should you expect external guests.

The Client is responsible for all members of their guests and party residing and/or using the facilities of the Property. The Client agrees to be considerate during their rental period, to take good care of the Property and its facilities and to leave it in the same condition as they receive it at the end of their rental period.
Please note that the accommodation and facilities at Les Petites Cerises are cleaned and checked prior to any guest’s arrival and we do expect the Client to ensure that the Property is left as it was found.
End of stay cleaning services can also be arranged in advance, payable upon arrival, at a cost of 50 Euros. Subsequently, the Owners reserve the right to make retention from the Security Deposit to cover additional cleaning costs if the client leaves the Property in an unacceptable condition or damage is discovered following their departure.
(Kindly note: that all the above charges does not invalidate the Damage clause (point 5) and does not limit the Client’s liability to the Owners should there be any damage to the Property, fixtures or fittings).
The Client agrees not to act in any way which would cause disturbance to neighbouring properties, as the Property is situated in a peaceful and tranquil neighbourhood. Any Client or their party deemed to be acting in a consistently unreasonable manner will be asked to leave the Property.

The Client shall report to the Owners, without delay, any defects in the property, or breakdown in the equipment, or appliances in the Property, garden or swimming pool, and arrangements for repair and/or replacement will be made as soon as possible. (A charge is not always levied, but the Owners would rather be notified than to find out for themselves after the Client’s departure.) The Client undertakes to allow maintenance personnel, cleaning staff and the Owners reasonable access to the Property rented for the purpose of repair and maintenance.
Complaints cannot be accepted upon or after the Client’s departure.

The Client and their guests/party use the swimming pool and/or all the facilities provided at the Property including all of its surrounding area entirely at their own risk and the Owners shall not be responsible for any loss, damage, injury or death.
Please note that the Property is over 300 years old and it is not possible to fit safety gates on the stairs, therefore the Client is responsible for the supervision of infants and children to ensure their health and safety during their rental period at the Property.
As with many old properties in France there are many high windows, low doorways and beams and the Owners shall not be liable to the Client or their party for any damage or injury resulting from contact with windows, doorways or beams.
Subsequently, we highly recommend that the Client ensures that all members of their party have the correct insurances in place during their stay.

Use of the accommodation and all amenities is entirely at the Client’s own risk. Client’s personal belongings (including motor vehicles) left in or around the Property are entirely at Client’s own risk, and no responsibility will be accepted for loss or damage thereto.

Linen for 6 persons will be provided during the rental period (a supplementary charge will be imposed for additional request). Neither linen nor fixture and furnishing from the Property are to be taken off the property. Following our inventory, any shortfall of linen/towels, etc… following client’s departure will be invoiced accordingly.

Whilst the Swimming Pool gives the appearance of being an in-ground pool, it is actually an out-of-ground pool. As such the sides of the pool are extremely fragile and must not be stood on as this will cause damage. Subsequently, the Client must ensure that all members of their party are made aware of this. To avoid damage to the pool wall, the pool ladder is to be used at all times when entering or exiting the pool.
Please also note that, due to the shallow depth of the pool, diving is not permitted at any time.
IMPORTANT – We do not allow unaccompanied Children in the Swimming Pool/Area
CHILDREN MUST BE SUPERVISED BY AN ADULT AT ALL TIMES IN THE SWIMMING POOL/AREA.
The Swimming Pool is available for use between: 1st June – 30th September
The pool will be open daily between the following hours:
10:00 hours – 21:00 hours
The Swimming Pool is not heated and as such the Owners cannot be responsible for the temperature of the water. Whilst is maintained regularly to ensure the best quality of the water, should unusual climate changes occur this may affect the chemical balance and clarity of the water.
If there are any problems with the water clarity please notify the Owners
Safety in the Swimming Pool, Pool Area, BBQ Area, and Outdoor areas
The Client undertakes to ensure that all members of their party are aware of, understand and strictly adhere to the Safety Notice and that the regulations and conditions for usage of the Swimming Pool/Area which are found on the entrance to the Swimming Pool Area.
Please be aware that the following equipment is NOT to be used in the Swimming Pool:
• Diving Masks
• Swimming Fins (adults or children’s)
• Frisbees
• Small floating toys including bath toys (as they block the skimmer)
We do provide a range of plastic glasses and plates, so please ensure that no glass, bottles or china are taken or used in the pool area. If glass or china should fall into the pool, the Owners may need to empty, clean and refill the pool which may take several days. The Client may lose their Security/Damage Deposit and more, as a consequence.
The Owners reserve the absolute right to close the Swimming Pool and Pool Area or restrict the hours of the use of the Swimming Pool for any period of time in circumstances where the Owners believe in their absolute discretion to be necessary in the interests of health and safety.
The Owners are not held responsible for any loss or inconvenience which may be suffered as a consequence of any unforeseen breakdown in the pumping/filtration or any other equipment necessary for the running of the Swimming Pool.

The Owners shall not be liable for any personal injury, loss, or damage whatsoever caused as a result of the use of the BBQ, appliances or any of the indoor/outdoor facilities provided for use during the Client and their party’s stay.
The Client is responsible to ensure that all minors are supervised at all times and not allowed to wander unaccompanied in the grounds of the Property.

The Owners shall not be liable for any personal injury, loss or damage whatsoever caused as a result of the use of any children’s equipment, toys, balls, barbeque or other equipment left at the Property for use by the Client and their guests during the rental period.

Smoking is not permitted within any rooms of the main house or the swimming pool area. In other areas, please dispose of cigarette ends in a clean and responsible manner.

The Property does not cater for pets

Winter letting rates will include water charges but electricity and use of the oil-fuelled central heating system will be charged based on consumption (meter reading).

As the Property is located in a rural area, it does not have mains drainage and instead is serviced by a Fosse Septique (Septic Tank). This is a very common system in rural France and in the most part; if maintained and if used appropriately, do not cause any problems.
Accordingly, in order to help us to maintain our Fosse Septique we would be grateful if you could adhere to the following;
• This system is not equipped to handle ‘British’ toilet paper, which is thicker thank the French equivalent so please only use French 2ply toilet paper – we do supply you with an initial stock but please ensure that if you need to purchase additional you buy no more than 2ply toilet paper.
• Please ensure that only 2 ply toilet paper is flushed down the toilet. Please do not flush any sanitary towels, feminine wipes, incontinence pads, Tampax, tampons, baby’s wipes, wet wipes, condoms, cotton buds or thick wads of toilet paper down the toilet.
• The tank works on a system which uses bacteria to break down the waste. Please do not use any abrasive chemical which contain bleach, we only use septic tank friendly products which promote a healthy bacteria growth within the unit.
• Equally please do not use anti-bacterial products, bleach in the kitchen, bathrooms, showers or toilet areas as these will affect the chemical balance of the Fosse Septique.
If there is a problem with the sanitary system; blockage, bad odour etc please advise the Owner immediately so that the necessary action can be taken straightaway to rectify the problem.

The Client and their guests/party at the Property must not do anything or permit anything to be done that would or may result in the insurance of the Property becoming void or voidable or the premium being increased. The right to use the Property may be revoked with immediate effect by the Owners before the end of the rental period by the Owners giving the Client notice in the event of the Client being in serious breach of the terms of this agreement.

The Owners shall not be liable to the Client for
– Any temporary defect or stoppage in the supply of public services to the Property, nor in respect of any equipment, plant, machinery appliance in the property, garden or swimming pool.
– Any loss, damage, injury or death that is the result of adverse weather conditions, riot, strikes, war or other matters that are beyond the control of the Owners.
– Any loss, damage or inconvenience caused or suffered by the Client if the Property shall be destroyed or substantially damaged before the start of the rental period. In any such event, the Owners shall refund, within two working weeks of notification to the Client, all sums previously paid to the Owners for the rental period. In the event of the booking being cancelled or altered by reason of force majeure (which includes floods, storms, riots, strikes, wars, and Acts of God) or other events outside the Owners’ control, the Owners cannot accept any liability.

Computers, Servers, Routers, VOIP, Wireless, Electronic Equipment:
Wi-Fi is provided free of charge however, very occasionally the ADSL connection is reset by the provider and may be down for a period of time. Les Petites Cerises is located in the countryside and unfortunately this is beyond the Owners control.
We also experience electrical storms in this area and it may be necessary for the Owner to request that the Wi-Fi equipment is disconnected until the storm has passed to avoid damage to the equipment. This is beyond the Owners control.
The Owners cannot accept responsibility for the loss or lack of a stable internet connection. Wi-Fi coverage extends to the confines of the house and the patio area at the rear of the house. Due to the rural location the maximum internet speed from our internet provider is averages about 2 MB and this is maybe affected by the number of users at any one time. The house is very old and the Charente stone walls are approximately 50 cms thick which can affect the strength of the signal – it maybe that in some areas of the Property the strength is better than others.
The equipment must not be altered, adjusted or interfered with in any way. The Owners cannot be held liable for any loss of service including the inability to dial the Emergency Services due to the loss of this service. Any loss of electronic services is outside of the Owners Control.
Please be aware that we make every effort to ensure full services are maintained at all times. If there is a loss in connection the Owner must be advised immediately so that we are able to report it to our Service Provider.

Modification of a substantive element of the contract
If, before the declared date of commencement of the stay, the Owners find itself obliged to change one or more of the key elements in the contract, the Client may, after receiving notification from the Owners by registered letter:
– Terminate his or her contract and receive, without deduction, an immediate refund of all sums paid or accept the change or substitution offered, in which case an amendment to the contract detailing any changes shall be signed by both parties.
– Any resulting reduction in costs shall be in the form of a deduction from payments due from the Client, and in the event of payments already made by the latter exceeding the cost of the revised booking the surplus shall be returned to the Client prior to the commencement of the stay.

The Owners reserve the right to make changes to the interior and/or exterior of the venue between the time we accept your booking and the date of your rental. For example, the Owners may make changes to the décor and colour schemes of our rooms and the Owners cannot guarantee that the venue and its surrounds will be free from additional structures (such as additional pergola or shelter). The Owners will use all reasonable endeavours to ensure that no components of your holiday package have to be altered. However, as holiday rental is normally put together a long time before your scheduled arrival, the Owners reserve the right to make changes to certain components if this is necessary to comply with safety requirements or other changes in law or relevant codes of practice, or to make other minor changes which we believe will not be to the detriment of your overall holiday experience and which will not increase the price.

From time to time the Owners would like to publish the Client’s comments on their websites and advertisement, so unless otherwise requested, the Owners will assume that the Client has no objection.

Under no circumstances shall the Owner’s liability to the Client exceed the amount paid for the rental period.

Whilst every effort has been made to ensure that the description of the Property and nearby facilities is as accurate as possible, the Owners cannot accept any liabilities for any changes beyond the Owners’ control.

Taxe de Séjour/Tourist Tax -We are required by French law to collect, on behalf of the local French government, the Taxe de Séjour/Tourist Tax from people who rent the property and live outside of France.
This tax has been set for 2019 by the local French authorities at a rate of 0, 80 Euros per person per night (children under the age of 18 are exempt). Please note that this payment will be required to be made, in cash/Euros, upon arrival by the lead member of the party on behalf of all members of their party. Subsequently a receipt will be issued for this payment.

This contract has been freely negotiated and shall be recognised as the entirety of the agreement. Only those changes or modifications specifically placed in writing, attached, dated and signed by the Client and the Owners will be accepted. No person who is not a party to this Contract shall have any rights under or in connection with it.

Interpretation shall be deemed to have been made in England. Any proceedings arising out or in connection with this contract may be brought in any court of competent jurisdiction in England.

Please note that these conditions will constitute part of the Owners’ confirmation letter and the Client is deemed to have read and accept these terms and conditions once the deposit has been paid to the Owners.


GDPR: Les Petites Cerises Holiday Home agrees to hold data securely on you. Any data shall not be passed to any third party without prior written permission or a request by the authorities. This is a requirement under European Law for data security (GDPR – General Date Protection Regulation).